Frequently Answer & Question
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Find answers to common questions about our teas, ingredients, brewing, payments, shipping, orders & returns.
We’re here to help you make informed and confident choices.
Green Tea
The best time to consume green tea is a cup in the morning, one in the evening and a cup of a tea at bedtime.
Yes, Green Tea is very beneficial for health. It helps prevent risks to the heart, cancer. It helps improve cognitive function, it increases the metabolism, it helps improve insulin sensitivity and helps reduce inflammation.
The best way to identify a good green tea is to look at the list of its ingredients and understand the flavours and buy the one you like the best. When purchasing green tea online, you must always look at the list of ingredients and make sure that there are no preservatives or artificial flavours added to the same.
Our green tea is carefully sourced from selected estates and minimally processed to preserve its natural antioxidants, fresh aroma, and clean taste. Every batch is quality-checked to ensure consistency and purity.
Yes. Our green tea is light, refreshing, and ideal for daily use when consumed in moderation as part of a balanced lifestyle.
No. Our green tea is made from natural tea leaves without artificial colors, flavors, or preservatives.
Black Tea
We offer a range of premium black teas, including orthodox and CTC varieties, known for their rich color, strong aroma, and full-bodied flavor.
Our black tea delivers a balanced strength—bold enough for a robust cup yet smooth on the palate, making it suitable for both plain and milk-based preparation.
Yes. We supply black tea in both retail and bulk quantities, making it ideal for households, offices, cafés, and hospitality businesses.
Flavoured Green & Black Teas
These are blended green and black teas infused with natural flowers and herbs such as rose petals, hibiscus flowers, mint leaves, lemongrass, and holy tulsi to enhance flavor, aroma, and overall tea experience.
Yes. Since they are blended with green or black tea leaves, they contain natural caffeine. The caffeine level varies depending on the tea base.
No. Our teas are unsweetened and contain no added sugar. Sweeteners can be added according to personal preference.
Shipping, Orders & Returns
Orders are typically processed within 1–2 business days after confirmation. Once dispatched, delivery timelines may vary based on location and courier service.
Yes, we offer shipping across multiple regions. Service availability and delivery timelines may vary depending on the destination.
Order modifications or cancellations are possible only before the order is dispatched. Please contact our support team as soon as possible for assistance.
Returns are accepted only for damaged, defective, or incorrect items received. The issue must be reported within a specified timeframe after delivery, along with supporting images.
Once the return is approved, refunds are processed within 5–7 business days and credited back to the original payment method.
Payment Methods
We accept multiple payment methods, including credit cards, debit cards, UPI, net banking, and other secure digital payment options.
Yes. All transactions are processed through secure, encrypted payment gateways to ensure complete safety and confidentiality.
Yes. A confirmation email or message will be sent immediately after successful payment.
Order Status
Once your order is shipped, you will receive a tracking link via email or message to monitor the delivery status.
“Order processing” indicates that your order has been confirmed and is being prepared for dispatch.
If there is an unexpected delay, please reach out to our customer support team with your order details, and we will assist you promptly.
